Refund Policy

You may return your order within 14 days of receiving it, in accordance with Dutch and European consumer law.

To qualify for a return, the item must be:

• Unused
• In original condition
• Returned in the original packaging

Shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

To request a return, please contact:

info@purecopper.eu

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Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or incorrect.

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Exchanges

To exchange an item, please first return the original product. Once approved, you may place a new order separately.

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Refunds

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.